Frequently Asked Questions
Everything you need to know about our home cleaning solutions.
How do I track my BISSELL order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is the return policy for cleaning machines?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are BISSELL cleaning formulas safe for pets and children?
Yes, our specially formulated cleaning solutions are designed to be safe for use around children and pets when used as directed on the label.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. Specific shipping options and rates will be calculated at checkout based on your location.
What should I do if my machine stops suctioning?
First, check for clogs in the hose and ensure the dirt container is empty. You should also clean or replace the filters. If the issue persists, please consult our online troubleshooting guide or contact customer support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Affirm.