Returns & Exchanges
At BISSELL, we stand behind our floor care products and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your machine or cleaning formula doesn't meet your expectations, you can return it for a full refund within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Shipping Label
Once your request is approved, download and print the prepaid FedEx shipping label provided through our automated system.
Pack Your Machine
Securely place the product in its original packaging, including all attachments, manuals, and accessories to ensure safe transit back to our facility.
Drop Off and Refund
Drop your package at any authorized FedEx location; once we receive and inspect the item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing